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SHIPPING

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Shipping FAQ

We are selling fine furniture and most of them are made to order. Some items require a shipping estimate on a case-by-case basis, because depending on the item dimensions, weight, country of origine and destination, shipping costs will be different and might appear expensive especially for large furniture. Indeed, sourcing product from overseas, selecting only high-quality products and carefully packing and protecting goods to make sure your order will arrive safely lead to costs.

We are lucky to live in a world where we can enjoy extraordinary objects from remote designers, let’s enjoy it.

 

DELIVERY TIMES

Shipping time is usually 2 to 7 working days, unless otherwise specified, and orders are most of the time sent by air freight. Depending on the destination country and customs clearance delay (if so), this time might increase.

We will do everything we possibly can to ship your order on time. Sometimes things happen in transit that are beyond our control. store/huskdesign will not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery. Our advice is to allow at least two extra days for that situation.

COVID-19: All deliveries are maintained but delays are to be expected. We are doing our best to ensure deliveries in good sanitary conditions.

RETURNS

If the right of withdrawal does apply (exclude made-to-order items, see more info here), all goods purchased may be returned within 10 days of delivery and be in new condition in the original sent packaging. Returns must be pre-authorized by emailing support@huskdesignblog.com. store/huskdesign will not be responsible for any costs associated with shipping the return. The actual cost of shipping the item to you will not be credited or refunded.

 

INTERNATIONAL SHIPPING

The shipment of goods is managed directly by designers, who will protect and pack each of their products with the utmost care. Which means that it is designers’ country of residence that is to take into account for any purchase. More information on Customs Duties and Taxes here.

Please note that for items available for direct purchase, delivery costs are automatically calculated for the following countries:

EUROPE (France, Belgium, Italy, Spain, Portugal, Poland, Netherlands, Germany, Switzerland, Denmark, Sweden), NORWAY, UNITED KINGDOM, UNITED STATES, CANADA, ASIA (China, Japan, South Korea), MIDDLE EAST (Saudi Arabia), AUSTRALIA, BRAZIL, RUSSIA, UKRAINE.

However, if you can’t find your country, we can nevertheless organize each delivery on a case-by-case basis. Contact us for more info!

 

ORDER TRACKING

Every time an order ships our clients get an email with a tracking number to see exactly where it is at. Following every order is a top-priority for us, making sure every shipment arrives in good conditions and times.

 

WHAT IF MY SHIPMENT ARRIVES DAMAGED?

Things happen when a package is picked up and sent. Weather and unforeseen incidents always seem to occur when we least expect it. If your package arrives and it looks like it has been badly damaged, DO NOT accept it. If it has been left to a location anyway, please contact us so that we can document the damages and fix the situation. Claims for defective or damaged items must be filed within 5 days of delivery. Claims received after 5 days of delivery will be subject to respective vendor warranty policies. 

If you have any questions, please let us know.

HAPPY EASTER! Enjoy 10% Off everything until April 5th with code #EASTERISGOOD, midnight! (CET Time)

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